Falcon Office Solutions
Tip: if you were given a link that opens the Client Login screen directly, you can skip straight to Part 2.
For Falcon employees. This is the full system used to manage sales, orders, deliveries, invoicing, and more.
Open Chrome (or any browser) and go to crm.falconofficesolutions.com. You'll see the Falcon Connect sign-in screen shown below. The blue "Staff Login" tab is already selected — that's the one you want.
Click into the Email box and type the work email address Falcon gave you (for example, yourname@falconofficesolutions.com). Then click into the Password box and type your password. The password box hides what you type as dots, for privacy — that's normal.
Tip: click the small eye icon next to the password box if you want to double-check what you typed before signing in.
Once both boxes are filled in, click the blue Sign In to CRM button. The page will take a moment to load your account.
After signing in you'll land on your Dashboard, showing a summary of orders, deliveries, and other numbers relevant to your role.
When you're finished for the day, click your name and photo circle in the top-right corner, then choose Sign out. Always sign out if you're using a shared or public computer.
For client companies placing and tracking orders directly through Falcon Connect. This uses the same website address as the Staff Portal, just a different tab.
Go to crm.falconofficesolutions.com in your browser. On the sign-in screen, click the Client Login tab near the top (next to "Staff Login"). The form will change to ask for your client email instead.
Type the portal email address and password your Falcon account manager gave you into the two boxes.
Don't have a login yet, or forgot your details? Contact your Falcon account manager — they can look this up or reset it for you.
Click the blue Sign In to Client Portal button. You'll land straight on the product catalogue, ready to place an order.
A few common questions, answered.
Click Forgot password? just below the password box on the sign-in screen, and follow the instructions. If you're not sure which email your account uses, contact your Falcon account manager (clients) or the IT/admin team (staff).
Check that Caps Lock isn't on, and that there are no extra spaces before or after the password. Passwords are case-sensitive, so "Falcon2026" and "falcon2026" are treated as different passwords.
Try refreshing the page. If that doesn't help, try a different browser (Google Chrome is recommended), or check your internet connection. If it still doesn't work, contact Falcon's support team.
For any further help, contact your Falcon Office Solutions account manager or the internal IT/admin team.