Falcon Office Solutions
Note: the Falcon website is for browsing products and managing your account. Falcon staff use a separate internal system (Falcon Connect) — this guide does not cover that.
For client companies ordering through the public Falcon Office Solutions website.
Open your web browser and go to falconofficesolutions.com. This is the homepage everyone sees, including visitors who aren't signed in.
In the top-right corner of the page, click the gold Sign in button. This takes you to the sign-in screen shown below.
Type the work email address you registered with Falcon into the Work email box, and your password into the Password box below it. The password is hidden as dots for privacy — click the small eye icon on the right if you want to check what you typed.
New to Falcon and don't have an account yet? Click "Create a customer login" underneath the Sign in button instead — see Section 2 for the full registration steps.
Click the gold Sign in to portal button. If your email and password are correct, you'll be taken straight to your account.
If your company doesn't have a login yet, register in a couple of minutes — no approval wait, you're signed in immediately.
From the sign-in screen, click the Register tab at the top, or the Create a customer login link underneath the Sign in button. This opens the registration form shown below.
Enter your company name, your name as the contact person, a work email (this becomes your login), a mobile number, and a password of at least 8 characters. Pick your state, then fill in your delivery address as separate fields: House / Flat / Floor No., Building & Block No. (optional), Landmark & Area Name (optional), City and Pincode. GSTIN is optional — add it if your company has one, or leave it blank and add it later from your Profile page.
Example only — enter your own company's details.
Click the gold Register button at the bottom of the form. You'll be signed in straight away and taken to your new Client Portal account — no separate confirmation email or approval step. Pricing for any order you place is confirmed by the Falcon team afterwards.
Already have an account under that email? Registering again will tell you to sign in instead — use Forgot password? on the sign-in screen if you don't remember your password.
Once you're signed in, a small circle with your initial appears in the top-right corner instead of the Sign in button — that's how you know you're logged in.
You'll land on the Client Portal page, showing your past orders and their delivery status. If you haven't placed an order yet, this list will be empty — click Place an order to get started. You can jump back to this page any time from My Orders in the account menu, top-right.
Click Profile (or go to Account → Profile) to update your mobile number, delivery address, GSTIN, or company logo. Your email address is fixed and can't be changed here, since it's how you log in.
Always sign out when you're finished, especially on a shared or public computer.
Click the circle with your initial in the top-right corner of any page. A small menu appears with three options: Profile, My Orders and Sign out.
Click Sign out at the bottom of this menu to log out. The next time you visit the site, you'll need to sign in again.
A few common questions, answered.
Click Forgot password? just below the password box on the sign-in screen, and follow the instructions. If you're not sure which email your account uses, contact your Falcon account manager.
Check that Caps Lock isn't on, and that there are no extra spaces before or after the password. Passwords are case-sensitive.
See Section 2, Creating a New Customer Account, earlier in this guide — it only takes a couple of minutes and you're signed in immediately.
For any further help, contact your Falcon Office Solutions account manager, or use the Contact page on the website.