Frequently Asked Questions
Common questions about products, ordering and delivery. Don't see yours? Contact us.
What does Falcon Office Solutions supply?
Falcon Office Solutions supplies housekeeping chemicals, hygiene consumables and cleaning supplies for businesses across India — including cleaning chemicals, hand wash, tissue and dispenser products, washing powder and dish wash, air fresheners and toiletries, mops, brooms and brushes, gloves and mask, safety products, and housekeeping equipment. Browse the full catalogue on Products.
Which cities and regions does Falcon Office Solutions serve?
Falcon operates across West, South and North India — including Mumbai, Ahmedabad, Vadodara, Pune and Goa (West Zone), Bengaluru, Chennai and Hyderabad (South Zone), and New Delhi and Haryana (North Zone), with East Zone coverage coming soon. See Contact & branches for the full list.
How do I get pricing for a product?
Falcon does not publish prices online since pricing is confirmed per account. Sign in or create a customer login, add the products you need to your cart, and place an order — pricing is confirmed by our team shortly after.
How do I place an order?
Browse or search the product catalogue, add items to your cart, then sign in (or register for a customer login if you’re new) to submit your order. You’ll receive a Falcon Order ID immediately, and pricing plus a delivery challan are confirmed shortly after.
Can I track my order once it’s placed?
Yes. Sign in to your Client Portal account to see your order history and current status for every order you’ve placed.
Do I need an account to browse products?
No — the full product catalogue is open to browse without an account. You only need to sign in or register when you’re ready to place an order.
What products does Falcon supply for hotels, corporate offices and workplace teams?
Categories commonly used by hospitality, corporate and workplace teams include Hand Wash, Cleaning Chemical, Tissue and Dispenser, Washing Powder & Dish Wash, and Air Freshener and Toiletries. See the full category list to check current availability.
What PPE and safety products does Falcon stock for housekeeping staff?
Falcon’s catalogue includes Gloves and Mask, Face Protection, Head Protection, and a general Safety & Other Product category. Availability varies by item — check the product catalogue for current stock.
What mops and cleaning tools does Falcon supply for commercial cleaning?
Falcon stocks a Mop Set category alongside Brooms, Brushes, Wiper and Washer, and Scrubbers & Pads for commercial cleaning. See the product catalogue for the current range.
Is there a minimum order quantity?
This can depend on the product and your account terms. Contact your Falcon account manager, or use the Contact page, and our team will confirm details for the items you need.
What is Falcon’s return and refund policy?
Full details are published on our Support & Policies page, covering when a refund or return applies, how to report an issue, and how refunds are processed.
How can I contact Falcon Office Solutions?
Call +91 85916 94779, email info@falconofficesolutions.com, or visit our Head Office at Office No.44, Ground Floor, New Sadguru Nanik Industrial Estate, Western Express Highway, Goregaon East, Mumbai-400063. See Contact & branches for more.