Support & Policies

Disclaimer

Last updated: 11 September 2026

The information on this website — including product descriptions, specifications, images, pricing and stock availability — is provided for general informational purposes for our business customers and is updated on a reasonable-efforts basis. Product images are representative and may differ slightly from the item delivered (packaging redesigns, batch variation, and similar minor changes by our brands and vendors are outside our control).

Prices, GST rates and stock levels shown are subject to change without prior notice and are only confirmed at the time your order is accepted. Placing an order through the website or portal is an offer to purchase, not a guarantee of price or availability until Falcon Office Solutions confirms it.

Nothing on this site constitutes professional, safety or regulatory advice. Where a product carries manufacturer safety data (chemicals, equipment, etc.), always follow the manufacturer's label and safety data sheet rather than descriptions on this site.

This website may link to third-party sites (couriers, payment processors, social media). We are not responsible for the content, accuracy or practices of any site we do not operate.

To the maximum extent permitted by law, Falcon Office Solutions disclaims liability for any loss or damage arising from use of, or reliance on, this website's content, beyond what is expressly agreed in a confirmed order or written commercial agreement.

Refund Policy

Last updated: 11 September 2026

This policy covers refunds for orders placed through the Falcon Office Solutions website, customer portal, or confirmed via our sales team, for corporate/institutional customers.

When a refund applies — a refund or credit note is issued when: the item delivered is damaged, defective, or does not match what was ordered; the delivered quantity is short against the delivery challan; or an order is cancelled by us before dispatch (e.g. due to a stock-out).

Reporting a problem — please report damaged, defective or incorrect items within 48 hours of delivery, quoting your order or challan number, with photos where the issue is visible on the packaging or product. Report shortages at the time of delivery on the challan itself wherever possible, or within 48 hours by contacting Support.

How refunds are issued — once verified, we issue either a credit note against your account (adjusted against your next invoice) or a refund to the original payment method / bank account on file, at your preference where both are available. Approved refunds are processed within 7–10 business days of approval.

What isn't covered — change-of-mind returns on opened consumables, chemicals or hygiene products (for safety reasons); shortfalls or damage not reported within the window above; custom-packed, branded or bulk orders confirmed in writing more than 24 hours before dispatch; and normal variation in packaging or batch that does not affect product performance.

This policy works alongside our Return Policy below and any specific commercial terms agreed with your account manager, which take precedence for your account where they differ.

Return Policy

Last updated: 11 September 2026

Eligibility — items may be returned if they are unopened, unused and in original packaging, and the return is initiated within 7 days of delivery; or at any time within that window if the item is defective, damaged in transit, or not what you ordered.

How to initiate a return — contact Support with your order/challan number and the reason for return. We'll confirm eligibility and next steps by email or phone, typically within 1–2 business days.

Pickup & logistics — where the return is due to our error (wrong item, damaged in transit, quality issue), we arrange and pay for pickup. For change-of-mind returns of eligible unopened stock, pickup can be arranged at the customer's cost, or the item can be handed to our delivery team on the next scheduled visit to your site.

Inspection — returned items are inspected on receipt at our warehouse before a refund, replacement or credit note is issued. This usually takes 3–5 business days from when we receive the item.

Not eligible for return — opened chemicals, cleaning consumables, tissue/paper products and other hygiene items once the packaging seal is broken (for health and safety reasons, unless the item itself is defective); custom-branded or made-to-order items; and items marked as clearance or final-sale at the time of order.

See our Refund Policy above for how the refund or credit is issued once a return is approved.

Privacy Policy

Last updated: 11 September 2026

Falcon Office Solutions ("we", "us") respects the privacy of everyone who uses this website and our customer portal. This policy explains what we collect, why, and how it's handled.

What we collect — account and registration details (company name, contact person, email, phone, GSTIN, billing/delivery address); order history and preferences; support and vendor/client onboarding submissions; and basic technical/usage data (pages visited, browser type) via standard web logs and functional cookies.

How we use it — to create and manage your portal account, process and deliver orders, raise GST-compliant invoices, respond to support requests, and improve our product catalog and website. We do not use your data for unrelated marketing without your consent.

Cookies — we use functional cookies/local storage to keep you signed in and remember your cart between visits. These are not used for third-party advertising tracking.

Sharing — we do not sell your data. We share the minimum necessary information with: our logistics/delivery partners (to fulfil deliveries), payment and accounting systems (to process payments and invoicing), and government or regulatory authorities where legally required (e.g. GST filings). Vendors we onboard have their business details shared only internally, for procurement decisions.

Security — data is stored with access-controlled, encrypted cloud infrastructure. Portal passwords are never stored in plain text. While we take reasonable technical and organisational measures, no system can be guaranteed 100% secure.

Your rights — you can request a copy of the personal data we hold about your account, ask us to correct inaccurate details, or request deletion of your account data (subject to what we're required to retain for tax/legal purposes) by emailing info@falconofficesolutions.com.

Retention — we retain order and invoice records for as long as required under Indian tax law, and account data for as long as your portal account is active plus a reasonable period after.

This site is intended for business use and is not directed at individuals under 18. We may update this policy from time to time; material changes will be reflected here with an updated date.

Terms & Conditions

Last updated: 11 September 2026

These terms govern use of the Falcon Office Solutions website and customer portal, and any order placed through them, by our corporate and institutional customers ("you"). By registering an account or placing an order, you agree to these terms.

Accounts — you're responsible for keeping your portal login confidential and for all activity under your account. Please provide accurate company and contact details, and let us know promptly if any details change.

Orders & pricing — displayed prices exclude GST unless stated otherwise, and are confirmed only when we accept your order. We reserve the right to correct pricing or stock errors before dispatch, and to cap order quantities against available stock. Orders are subject to acceptance and may be revised or declined at our discretion (for example, on a stock-out or a pricing error).

Payment — payment terms are as agreed with your account (advance, or a credit period on invoice). Late payment beyond agreed terms may result in delivery holds on future orders until the account is current.

Delivery — delivery timelines shown are estimates, not guarantees, and can be affected by logistics, weather or circumstances outside our control. Risk in the goods passes to you on delivery and challan sign-off at your site.

Intellectual property — the Falcon Office Solutions name, logo and website content are our property or used under licence, and may not be copied or reused without permission.

Liability — to the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. We're not liable for indirect or consequential losses.

Governing law — these terms are governed by Indian law, and disputes are subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Changes — we may update these terms from time to time; continued use of the portal after an update means you accept the revised terms. Questions? Contact us.